Question 1

What areas of Sydney do you service?

Accepted Answer

Sydney Sealed services all areas of Greater Sydney including the CBD, Eastern Suburbs, Inner West, North Shore, Northern Beaches, Western Sydney, South Sydney and the Hills District. We also service the Illawarra and Central Coast regions. Contact us to confirm availability in your specific area.

Question 2

How quickly can you respond to an enquiry?

Accepted Answer

We respond to all enquiries within 24 hours during business days. For urgent leak situations involving active water ingress or structural concerns, we prioritise attendance and can often inspect within 1–3 business days. Call us directly on 0466 532 444 for emergency situations.

Question 3

Are you licensed and insured?

Accepted Answer

Yes. Sydney Sealed holds all required NSW trade licences and comprehensive public liability insurance. We are fully compliant with NSW Fair Trading requirements and provide certificates of insurance on request for strata committees, property managers and commercial clients.

Question 4

Do you provide free quotes and inspections?

Accepted Answer

Yes. We provide free leak assessments and written quotes for all residential and strata clients. Our inspection includes a thorough diagnostic assessment using moisture meters and visual inspection, followed by a detailed written report with recommended repair methods and itemised pricing. Standard shower leak repairs start from $890, balcony repairs from $1,790, and silicone-only replacement from $290. There is no obligation to proceed with repairs.

Question 5

What types of properties do you work on?

Accepted Answer

We work on all property types including freestanding houses, townhouses, strata apartments, commercial buildings, retirement villages and mixed-use developments. Our team is experienced in navigating the unique requirements of each property type, especially strata-managed buildings.

Question 6

Do you need to remove tiles to fix a shower leak?

Accepted Answer

In many cases, no. Our specialist repair methods — including epoxy grout replacement, silicone replacement and membrane repair compounds — can resolve shower leaks without removing tiles. However, if the waterproofing membrane has failed extensively, some tile removal may be necessary. We will always advise you honestly after our assessment.

Question 7

How long does a shower leak repair take?

Accepted Answer

Most shower leak repairs are completed in just 2–4 hours for a standard-sized shower (epoxy seal), with a 24–48 hour curing period before the shower can be used. If you need to repair a leaking shower where the waterproofing membrane has failed, a full remediation takes 1–2 days. We will give you a clear timeline before work begins so you can plan accordingly.

Question 8

How much does shower leak repair cost in Sydney?

Accepted Answer

Standard shower leak repair starts from $890 for a typical-sized shower, including epoxy grout replacement, silicone joint renewal and moisture meter testing (2–4 hours to complete). Full remediation — where the waterproofing membrane has failed and tiles need removal — requires a full inspection for an accurate quote and takes 1–2 days. We provide a detailed, itemised quote after our free 7-point assessment — no hidden costs or surprises. Silicone-only replacement starts from $290.

Question 9

Can you repair a shower leak in a strata apartment?

Accepted Answer

Yes. We work extensively with strata committees, building managers and owners corporations. We provide full written reports, photographic documentation and compliance paperwork suitable for strata claims and insurance purposes. We also understand strata access requirements and can coordinate inspections through building management. Standard shower leak repairs start from $890; we provide itemised quotes suitable for strata committee approval.

Question 10

What is epoxy grout and why is it better than cement grout?

Accepted Answer

Epoxy grout is a two-part system that is completely waterproof, highly resistant to staining and far more durable than traditional cement grout. It is the preferred choice for wet areas and is engineered to withstand Sydney's humidity and temperature variations. Unlike cement grout, epoxy does not shrink, crack or absorb water.

Question 11

Why is my shower leaking even though the tiles look fine?

Accepted Answer

Shower leaks often occur behind or beneath tiles where they cannot be seen. Failed grout lines, deteriorated silicone joints, compromised waterproofing membranes and pipe penetration failures are all common causes that may not be visible from the surface. Our diagnostic tools identify hidden moisture and leak pathways that visual inspection alone cannot detect.

Question 12

Can a leaking shower cause structural damage to my home?

Accepted Answer

Yes. Left untreated, shower leaks can cause serious structural damage including timber frame rot, concrete spalling, steel reinforcement corrosion, and subfloor deterioration. Water can also travel horizontally and vertically through a building, affecting multiple rooms and levels. Early repair prevents costly structural remediation.

Question 13

How do I know if my shower leak is serious or just minor?

Accepted Answer

Signs of a serious leak include visible water stains on ceilings or walls below the shower, persistent mould growth, loose or hollow-sounding tiles, a musty odour, and water appearing outside the shower area. Even apparently minor leaks can cause hidden damage over time. We recommend a professional assessment to determine severity.

Question 14

How do I know if my balcony is leaking?

Accepted Answer

Common signs include water stains or damp patches on ceilings below the balcony, ponding water on the balcony surface, cracked or missing grout, efflorescence (white salt deposits) on concrete edges, and rust staining. If you notice any of these signs, contact Sydney Sealed for a professional assessment.

Question 15

Can balcony leaks be repaired without full tile removal?

Accepted Answer

In many cases, yes. Depending on the extent of the damage, we can repair balcony leaks using surface-applied waterproofing membranes and epoxy grout replacement without removing tiles (4–8 hours for a standard balcony). Standard balcony leak repairs start from $1,790 for surface membrane, grout and drainage work. However, if the waterproofing membrane has failed extensively or the substrate is severely damaged, a full remediation (3–5 days) with tile removal may be necessary — we quote after a free inspection.

Question 16

Who is responsible for balcony leak repairs in a strata building?

Accepted Answer

Responsibility depends on the strata scheme and the location of the leak. Generally, the owners corporation is responsible for common property including balcony slabs and waterproofing membranes, while individual lot owners may be responsible for surface finishes. Sydney Sealed provides detailed reports to help strata committees determine responsibility.

Question 17

How long does balcony waterproofing last in Sydney's climate?

Accepted Answer

A professionally installed waterproofing system should last 10–15 years or more, depending on the product used, exposure conditions and maintenance. Sydney Sealed uses premium waterproofing systems and recommends annual inspections to identify and address any deterioration before it becomes a major problem.

Question 18

Do you provide documentation for strata and insurance claims?

Accepted Answer

Yes. We provide comprehensive written reports, photographic evidence and compliance documentation suitable for strata committees, building managers, insurers and legal proceedings. Our reports clearly identify the cause of the leak, the extent of damage and the recommended repair method.

Question 19

What is efflorescence and does it mean my balcony is leaking?

Accepted Answer

Efflorescence is the white, powdery deposit of salts that appears on concrete, brick or masonry surfaces when water moves through the material and evaporates at the surface. It is a strong indicator that water is migrating through your balcony slab, which means the waterproofing system has been compromised and should be assessed promptly.

Question 20

Can balcony leaks cause damage to apartments below?

Accepted Answer

Yes. Balcony leaks are a leading cause of water damage in multi-storey buildings. Water that penetrates the balcony slab can flow into the apartment below, causing ceiling damage, mould growth, electrical hazards and damage to fixtures and finishes. In strata buildings, this often results in disputes between neighbours and insurance claims.

Question 21

How long does epoxy grout last compared to cement grout?

Accepted Answer

Epoxy grout typically lasts 15+ years in wet area applications, while cement grout in showers often begins to fail within 3–5 years. The upfront cost of epoxy is higher, but the total cost of ownership is significantly lower due to reduced repair frequency and the prevention of water damage. A standard shower epoxy regrout starts from $890; balcony epoxy regrouting from $1,790.

Question 22

Can you replace grout without removing tiles?

Accepted Answer

Yes. Our process involves careful mechanical removal of old cement grout from between existing tiles, followed by epoxy grout application — all without disturbing or removing any tiles. This is our standard method for most shower and bathroom repairs, saving you thousands in renovation costs.

Question 23

How long before I can use my shower after epoxy grout replacement?

Accepted Answer

Epoxy grout for a standard shower takes 2–4 hours to apply; a balcony takes 4–8 hours. After application, epoxy grout requires 24–48 hours to fully cure before exposure to water. We will give you a precise timeline based on the product used, humidity levels and ventilation in your bathroom. During curing, the shower must remain completely dry.

Question 24

What type of silicone do you use for wet areas?

Accepted Answer

We use premium neutral-cure, mould-resistant silicone specifically formulated for wet areas. This silicone is UV-stable, flexible and designed to maintain its seal through Sydney's temperature and humidity cycles. We do not use cheap acetic-cure silicone that shrinks and degrades quickly. Standalone silicone joint replacement for showers and bathrooms starts from $290.

Question 25

Can epoxy grout be used on balconies as well as showers?

Accepted Answer

Absolutely. Epoxy grout is highly suitable for balcony applications because it is waterproof, UV-stable and resistant to staining from outdoor exposure. It is an excellent choice for both indoor and outdoor tiled surfaces, especially in Sydney's harsh coastal and sun-exposed conditions.

Question 26

Is epoxy grout more expensive than regular cement grout?

Accepted Answer

Yes, epoxy grout has a higher upfront material and labour cost than cement grout. However, a standard shower epoxy regrout starts from $890 and a balcony from $1,790 — and because it lasts 3–4 times longer and prevents the water damage that failing cement grout causes, the lifetime cost is significantly lower. For most Sydney homeowners and strata committees, epoxy grout is the more economical choice over time.

Question 27

How do I maintain epoxy grout and silicone after installation?

Accepted Answer

Epoxy grout and premium silicone require minimal maintenance. We recommend cleaning with pH-neutral cleaners only — avoid harsh acids, bleaches and abrasive scrubbing pads. Annual visual inspection of joints is advisable, and any impact damage or new cracking should be assessed promptly. With basic care, your epoxy grout will remain in excellent condition for many years.

Question 28

How often should wet areas be inspected?

Accepted Answer

We recommend annual inspections for all wet areas in residential, strata and commercial properties. In high-traffic or coastal properties, or where previous leaks have occurred, biannual inspections may be advisable. Sydney Sealed will recommend an appropriate schedule based on your property's age, condition and exposure.

Question 29

What does a preventative maintenance plan cost?

Accepted Answer

Our residential preventative maintenance plans start from $299 per year, which includes an annual wet area inspection, written condition report and priority repair scheduling. Strata portfolio plans are priced per lot or per building depending on the number of wet areas and properties covered. We provide a detailed, itemised quote with no obligation — contact us for a customised plan.

Question 30

Can maintenance plans be customised for strata portfolios?

Accepted Answer

Absolutely. We design strata maintenance plans around your specific building portfolio, inspection cycle and budget. Plans can include annual inspections, priority repair access, capital works budget forecasting and compliance documentation. We also attend committee meetings to present findings and recommendations.

Question 31

Will I still need repairs if I have a maintenance plan?

Accepted Answer

A maintenance plan significantly reduces the likelihood of major repairs by identifying and addressing issues early. However, it cannot prevent all leaks — especially where the original waterproofing was poorly installed or has reached end-of-life. When repairs are needed, plan clients receive priority scheduling and discounted rates.

Question 32

Do you provide documentation for strata records and insurance?

Accepted Answer

Yes. Every inspection includes a detailed written report with photographic evidence, condition ratings and recommended actions. These reports are suitable for strata records, insurance claims, legal proceedings and compliance audits. We can also format reports specifically for capital works plans and committee presentations.

Question 33

What is included in a wet area inspection?

Accepted Answer

Our wet area inspection includes visual examination of all grout lines and silicone joints, moisture meter testing of walls and floors, tap testing for hollow tiles, drain and waste assessment, substrate evaluation, and photographic documentation. You receive a written report with condition ratings and recommended actions within 48 hours.

Question 34

Can a maintenance plan help with my strata 10-year capital works budget?

Accepted Answer

Yes. One of the primary benefits of our strata maintenance plans is accurate budget forecasting. Our reports include estimated repair costs and timelines, allowing strata committees to allocate funds appropriately in their 10-year capital works plans. This prevents special levies and ensures compliance with duty-of-care obligations.

Question 35

Who is responsible for leak repairs in a strata building?

Accepted Answer

Responsibility depends on the location of the leak and the strata scheme. Generally, the owners corporation is responsible for common property including external waterproofing, balcony slabs and shared plumbing, while individual lot owners are responsible for internal fixtures and finishes within their lot. Sydney Sealed provides detailed inspection reports that clearly identify the source and cause of the leak to help determine responsibility.

Question 36

How quickly can you respond to urgent strata leak complaints?

Accepted Answer

We respond to all enquiries within 24 hours and can typically attend urgent inspections within 1–3 business days. For genuine emergencies involving active water ingress affecting multiple apartments, we prioritise attendance. Contact us directly on 0466 532 444 for urgent matters.

Question 37

Do you provide reports suitable for insurance claims?

Accepted Answer

Yes. Our inspection reports are specifically formatted for insurance purposes and include a detailed cause-of-loss determination, photographic evidence, technical assessment and repair recommendations. Our reports are accepted by all major Australian insurers and are suitable for legal proceedings.

Question 38

Can you attend strata committee meetings to present your findings?

Accepted Answer

Yes. We can attend strata committee meetings, AGMs or extraordinary general meetings to present our findings and answer questions from committee members and owners. We can also provide supplementary reports or respond to specific questions in writing.

Question 39

Do you offer preventative maintenance plans for strata portfolios?

Accepted Answer

Yes. Our preventative maintenance plans are designed specifically for strata portfolios and include annual inspections of all wet areas, balconies and waterproofing systems. We provide a maintenance schedule and budget estimate to help strata committees plan and allocate funds in their 10-year capital works plan.

Question 40

Can you repair leaks without removing tiles in strata apartments?

Accepted Answer

In many cases, yes. Depending on the extent of the damage, we can repair leaks using surface-applied waterproofing membranes and epoxy grout replacement without removing tiles. This significantly reduces cost and disruption to residents. Standard shower repairs start from $890 and balcony repairs from $1,790. However, if the waterproofing membrane has failed extensively or the substrate is severely damaged, tile removal may be necessary. We will always advise you of the most appropriate repair method after our free inspection.

Question 41

Do you provide a warranty on your repairs?

Accepted Answer

Yes. All Sydney Sealed repairs are backed by a workmanship warranty. The warranty period varies depending on the type of repair and materials used. We will advise you of the applicable warranty at the time of quoting. We also recommend annual inspections to maintain the integrity of the repair and identify any new issues early.

Question 42

What documentation do strata managers need for leak repairs?

Accepted Answer

Strata managers typically need a detailed cause-of-loss report, photographic evidence, scope of works, itemised quote, compliance certificates and warranty documentation. Sydney Sealed provides all of this as standard. We can also tailor reports to specific insurer or legal requirements upon request.

Question 43

How do you handle access to individual apartments for inspection?

Accepted Answer

We coordinate access through the building manager, strata manager or directly with lot owners depending on your preference. We provide advance notice to residents, work within agreed time windows, and always respect apartment security and privacy. For strata portfolios, we can inspect multiple lots in a single coordinated visit.

Question 44

Can you work with our existing building manager or strata committee?

Accepted Answer

Yes. We regularly collaborate with building managers, strata managers and strata committees across Sydney. We understand strata workflows, approval processes and communication requirements. Our reports are designed to support committee decision-making and can be formatted for inclusion in strata records and capital works plans.

Question 45

How much does a leak inspection cost?

Accepted Answer

Leak inspections are completely free for residential and strata clients. Our inspection includes a thorough diagnostic assessment using moisture meters, visual inspection and tap testing, followed by a detailed written report with findings and recommended repair methods. There is no obligation to proceed with repairs. Standard shower repairs start from $890 and balcony repairs from $1,790 following your free inspection.

Question 46

Do you charge for quotes?

Accepted Answer

No. All quotes are provided free of charge following our inspection. Your quote will be itemised, transparent and include all labour, materials and warranty information. We do not charge call-out fees for inspections within our standard service area.

Question 47

What warranty do you offer on repairs?

Accepted Answer

All Sydney Sealed repairs are backed by a workmanship warranty. Epoxy grout and silicone replacement (from $890 for showers, $1,790 for balconies) includes a 5-year warranty. Full remediation includes a 10-year warranty plus an AS 4658 compliance certificate. We will advise you of the applicable warranty at the time of quoting. We also recommend annual maintenance plans at $299/year to maintain the integrity of the repair and identify any new issues early.

Question 48

How do I book an inspection with Sydney Sealed?

Accepted Answer

You can book an inspection by calling us on 0466 532 444, submitting an enquiry through our contact page, or sending an email. We will respond within 24 hours to discuss your situation and arrange a convenient inspection time. For strata bookings, we can coordinate access across multiple lots. Your initial leak inspection is completely free, and all quotes are itemised with no obligation — standard shower repairs start from $890 and balcony repairs from $1,790.

Question 49

Do you offer after-hours or weekend appointments?

Accepted Answer

Yes. We understand that many clients are unavailable during standard business hours. We offer early morning, evening and Saturday appointments by prior arrangement. Strata inspections can also be scheduled to minimise disruption to residents. Contact us to discuss your scheduling requirements.

Question 50

What payment methods do you accept?

Accepted Answer

We accept bank transfer, credit card and cheque. For strata and commercial clients, we also accept payment via strata management funds with approved purchase orders. Payment terms are discussed at the time of quoting and tailored to the scale and nature of the work.

Question 51

Can you provide itemised quotes for strata committee approval?

Accepted Answer

Yes. All our quotes are fully itemised with separate line items for labour, materials, access and documentation. This format is specifically designed to meet strata committee and owners corporation approval requirements. We can also provide supplementary technical information to support committee decision-making.

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